John Tschohl always customizes his presentation to your specific industry and individual needs. Presentation titles can be tailored for your organization.
Without empowerment, an organization will never be a service leader.
Determine the most important service attributes for exceeding customers' expectations.
Build customer retention and loyalty.
Approach your interactions with your customers as a relationship, not just a transaction.
Waiting is so yesterday. Give your customers what they want when they want it.
The customer always comes first.
When you're committed to your customers, they're more likely to be committed to you.