John Tschohl Introduces Service Quality Institute
(Spanish Subtitles | Russian Subtitles | Chinese Subtitles)
Fresh ideas for your customer service strategy
Testimonials
John is the guru when it comes to customer service, understanding and explaining how every interaction with a customer can help, or hinder, a company.
- Marc Benioff
CEO of Salesforce.com
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Bio
John, called the "Guru of Customer Service" by USA Today, Time, and Entrepreneur magazines, is a best selling author, an internationally recognized service strategist, and president of Service Quality Institute - the global leader in customer service.
In The Media
Still Leading the Way
Retail Observer
Breaking the Golden Rule
Small Biz Resources
Service...It Consistently Pays
Sales and Service Excellence
Breaking the Golden Rule
Call Center Times
Vail Resorts: The Ultimate Customer Experience
Call Center Times
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